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Check order status

After you place an order and it’s been processed for delivery, you’ll receive a confirmation email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other changes to your order.

Use the order number to check your most current order status. Click on “My Orders” from the My Account drop-down menu and type in your order number and postal code. If we need your help to resolve any problems with your order, we’ll contact you by phone. If we can’t reach you right away, we’ll contact you by email.

Keep in mind, the Order Status information for StaplesPreferred.ca orders, catalog orders, and Staples Shipping Centre Orders does not necessarily represent the final order—especially if any changes were made due to product availability, credit card authorization, tax or coupons.

This information should be used only for your own reference. It cannot be used for tax or billing purposes.

 

Cancel order

If you want to change your order, please let us know as soon as possible by calling 1-888-515-8880. Keep in mind that most orders are transmitted almost immediately to our warehouse, where they are processed and shipped out. We’ll check the status of your order and attempt to make the necessary changes.

If your order has already been transmitted to our warehouse for shipping, we won’t be able to make changes to the order and it will ship as is. If that is the case and you would like to place an additional order, please contact customer service. You can also refuse delivery if that’s more convenient for you, or return your item(s) to any Staples retail store, even if you ordered it online or by catalog.

If you cannot call us, please send us an email and we’ll make the necessary adjustments as noted above.