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Return & refund policy

Original Manufacturer Brand Ink Cartridges, Toners, and Office Supplies

If ordered incorrectly, we do not accept returns of open OEM cartridges. Please check your item against printer model number for accuracy before opening. Unopened, defective or damaged products can be returned for a full refund within 15 days of purchase. Store credit will be issued for concerns dealt with 16-30 days after the date of purchase.

Incorrectly Ordered Products and Lost Packages

Any and all items that were ordered incorrectly and opened in any way are non-refundable. We cannot resell an item once it has been opened. Please double check your printer model and part numbers when ordering & before opening.

Any incomplete orders, lost packages, or incorrectly received products must be reported to our returns department within 30 days of the original order date to qualify for a replacement.


As long as it’s unopened and in a sellable condition we will gladly exchange it for the correct item or offer you a refund. Please call 770-558-1696 and we can get you taken care of!

Shipping Charges

Shipping charges are nonrefundable, except in the event of a packing error.

Refund Timeline

Customers returning items can expect to be refunded (store credit when applicable) in the method in which they paid within 7-15 business days of our receipt of their accepted return. A refund will not be processed until the product is received by our warehouse.